What should a PSO prioritize in a crowd management situation?

In crowd management situations, the priority of a protective security officer (PSO) is to establish calm and order within the crowd. This is crucial because a disorganized or chaotic crowd can lead to safety risks, such as injury or panic. By focusing on maintaining order, the PSO not only helps ensure the safety of individuals present but can also prevent potential conflicts or dangerous situations from escalating.

Establishing calm involves using clear communication, directing individuals as necessary, and managing the flow of the crowd effectively. By projecting authority and providing guidance, the PSO can help maintain a peaceful environment, facilitating a smoother experience for everyone involved. This proactive approach in crowd management is essential in protecting public safety and achieving operational objectives during events.