What should a PSO do if a visitor is carrying a non-service animal into a Federal facility?

When dealing with non-service animals in a Federal facility, the appropriate action is to politely explain that non-service animals are not allowed. This response aligns with the policies that govern access to federal facilities, which typically permit only service animals that are specifically trained to assist individuals with disabilities. Non-service animals, such as pets or emotional support animals that do not meet the criteria set forth by the Americans with Disabilities Act (ADA), are not authorized to enter these spaces.

In this context, the focus is on ensuring compliance with federal regulations aimed at maintaining security and safety within the facility. The training received by protective security officers emphasizes the importance of clear communication and adherence to established guidelines in order to foster a secure environment for all individuals. By politely informing the visitor of the restriction, the PSO maintains professionalism while also fulfilling their duty to uphold the facility's regulations.