What should a PSO do if a visitor is carrying a non-service animal into a Federal facility?

In a Federal facility, the policy generally prohibits the entry of non-service animals to maintain safety and security standards. A Protective Security Officer (PSO) should politely explain to the visitor that non-service animals are not allowed. This approach ensures that the rules are enforced while also providing courteous customer service. It maintains the integrity and regulations of the facility, as Federal laws typically define clear distinctions between service animals—specifically trained to assist individuals with disabilities—and non-service animals, which do not have the same legal protections or allowances.

Asking for medical documentation or inquiring about a disability does not align with the protocols in place, as it could violate privacy rights and does not address the fundamental issue of non-service animals being prohibited. Inspecting the animal is also not appropriate since the policy is clear regarding the type of animals allowed entry. Overall, explaining the policy respectfully is the most effective and compliant approach.