What follow-up action should a PSO take after an incident is reported?

The appropriate follow-up action for a Protective Security Officer (PSO) after an incident is to document the incident details and report them to the appropriate supervisors. This step is crucial for several reasons.

Firstly, proper documentation ensures that all relevant information about the incident is recorded accurately. This includes facts such as the time, location, people involved, and the nature of the incident. Accurate records are vital for understanding the situation fully and for any future investigations that may arise from the incident.

Secondly, reporting to supervisors ensures that those in higher positions who are responsible for security and safety management are made aware of the incident. This enables them to assess the situation, implement necessary measures, and potentially revise protocols to prevent similar incidents in the future.

Thirdly, documentation and reporting contribute to the overall accountability and transparency of security operations. It allows for a proper review of procedures and can inform training needs for staff, enhancing the effectiveness of security measures.

In contrast, ignoring the incident would leave potential risks unaddressed, providing no opportunity for learning or improvement. Offering refunds to affected parties is not typically a responsibility of a PSO, as it focuses more on financial resolution rather than security management. Calling a debriefing session with the public might be appropriate in some contexts